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QUESTIONS AND ANSWERS
With our 24/7 Automatic Retrieval System you can pick-up your clothes any time of the day, any day of the week. You can also drop-off through our convenient drop box.
By prepaying the service, you will be able to use our 24/7 Automatic Retrieval System without delays and allowing you to have more time to spare
If one customer doesn’t want to use her/his credit card but wants to use the Automated Retrieval System, she/he can leave a certain amount of money from which we deduct the cost of the service. One the subscription is depleted, it can be renewed anytime at our counter.
Yes. You can drop-off 24/7 using our drop boxes, and whenever you prepay the service, you will be able to pick-up anytime using our 24/7 Automatic Retrieval System.
No. All you need to do is insert your OXXO Card in the slot or scan the QR code on your OXXO App, and wait for your clothes. No more numbers to remember!
Emails are used to inform you about specific issues regarding your orders, your account, and to let you know about promotions or discounts.
We attach a bar coded tag to every piece of garment we process -including your OXXO yellow bag. This bar code is electronically linked to your OXXO card and that is how our computerized system instructs the belt to deliver your garments without the risk of being misplaced.
Once you insert your OXXO Card in the slot or scan the QR code on your OXXO App, it will be a matter of few seconds to get your clothes delivered.
Depending on the size of your order, the 24/7 Automatic Retrieval System may deliver your order in more than one lot. The computer monitor will tell you how many pieces are ready for pick-up and will alert you that more pieces are coming to the door.
This may happen if your order was not prepaid. If this happens due to a malfunction of the system, please contact our store clerk at the counter or by telephone to solve the issue immediately.
Among other benefits: First, we use GreenEarth for dry-cleaning which is completely safe for you, for your clothes and for the environment; second, you can drop-off and pick-up 24 hours a day 7 days a week; third, our hand ironing system grants the best results and quality; and fourth, our exclusive Automatic Assembly Machine will take care of assembling your clothes avoiding the human error.
This is one of the best Dry Cleaners I have ever been to, not only the staff is friendly but the service is absolutely wonderful. I don't Know about you, I work quite a bit, and the fact they have 24/7 service through their drop off and pick up is la life saver. So, you have to come down to the Village of Merrick Park, and use OXXO Care Cleaners, they are the best.