Frequently Asked Questions - OXXO Care Cleaners
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Frequently Asked Questions

Is there anyone working 24hrs

No. With our exclusive Automated Retrieval System you will pick-up your clothes any time of the day, any day of the week. You can also drop-off through our convenient drop box.

Why Prepay?

By prepaying the service you will be able to use our Automated Retrieval System without delays and allowing you to have more time to spare.

What is a subscription?

If one customer doesn’t want to use her/his credit card but wants to use the Automated Retrieval System, she/he can leave a certain amount of money from which we deduct the cost of the service. When that amount is about to be $0, it can be renewed at our counters.

Can I pick up and drop off 24 hours a day?

Yes. You can drop-off 24/7 using our drop boxes, and whenever you prepay the service you will be able to pick-up 24/7 using our Automated Retrieval System.

Do I need a PIN# for pick-up or drop-off?

No. All you need to do is insert your OXXO Card in the slot and wait for your clothes. No more numbers to remember!

Why do you need my email address?

Emails are used to inform you about specific issues regarding your orders, your account, and to let you know when our stores will be running promotions or discounts.

How does the garment retrieval system work?

We attach a bar coded tag to every piece of garment we process -including your OXXO yellow bag. This bar code is electronically linked to your OXXO card and that is how our computerized system instructs the belt to deliver your garments without the risk of being misplaced.

How long should I wait for my clothes to be delivered on the retrieval belt?

It’s just a matter of minutes to retrieve your garments from our Automated Retrieval System.

How many times does the retrieval window open?

Depending on the size of your order, the Automated Retrieval System may deliver your order in more than one lot. The computer monitor will tell you how many pieces are ready for pick-up and will alert you that more pieces are coming to the door.

What happens if my clothes do not come to the window, or if nothing happens at all?

This may happen if your order was not prepaid. If this happens due to a malfunction of the system, please contact our store clerk at the counter or by telephone to solve the issue immediately.

What makes OXXO better than other dry cleaners?

This is simple! Among other benefits: First, for dry cleaning we use GreenEarth which is completely safe for you, for your clothes and for the environment. Second, you can drop-off and pick-up 24 hours a day 7 days a week, third our hand ironing system grants the best results and quality and fourth, our exclusive Automatic Assembly Machine will take care of assembling your clothes avoiding the human error.

What is Green Earth?

GreenEarth is a silicon based solvent developed by GE and Procter & Gamble and it has been certified to be 100% environmentally safe. With GreenEarth your clothes will look nicer and last longer.

Why don't we have iron press machines?

Our main objective is to deliver the best quality. That is why we have our hand iron finishing rather the regular press machines.