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Pick-up & Delivery

Get your garments dry-cleaned from the comfort of your home. Call your closest OXXO Care Cleaners location or use our mobile app to request a pick-up. Leave your clothes in our yellow laundry bag and our driver will pick it up and return to you as new!!

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FAQs

QUESTIONS AND ANSWERS

With our exclusive Automated Retrieval System you will pick-up your clothes any time of the day, any day of the week. You can also drop-off through our convenient drop box.

By prepaying the service you will be able to use our Automated Retrieval System without delays and allowing you to have more time to spare.

If one customer doesn’t want to use her/his credit card but wants to use the Automated Retrieval System, she/he can leave a certain amount of money from which we deduct the cost of the service. When that amount is about to be $0, it can be renewed at our counters.

Yes. You can drop-off 24/7 using our drop boxes, and whenever you prepay the service you will be able to pick-up 24/7 using our Automated Retrieval System.

No. All you need to do is insert your OXXO Card in the slot and wait for your clothes. No more numbers to remember!

Emails are used to inform you about specific issues regarding your orders, your account, and to let you know when our stores will be running promotions or discounts.

We attach a bar coded tag to every piece of garment we process -including your OXXO yellow bag. This bar code is electronically linked to your OXXO card and that is how our computerized system instructs the belt to deliver your garments without the risk of being misplaced.

If one customer doesn’t want to use her/his credit card but wants to use the Automated Retrieval System, she/he can leave a certain amount of money from which we deduct the cost of the service. When that amount is about to be $0, it can be renewed at our counters.

Depending on the size of your order, the Automated Retrieval System may deliver your order in more than one lot. The computer monitor will tell you how many pieces are ready for pick-up and will alert you that more pieces are coming to the door.

This may happen if your order was not prepaid. If this happens due to a malfunction of the system, please contact our store clerk at the counter or by telephone to solve the issue immediately.

This is simple! Among other benefits: First, for dry cleaning we use GreenEarth which is completely safe for you, for your clothes and for the environment. Second, you can drop-off and pick-up 24 hours a day 7 days a week, third our hand ironing system grants the best results and quality and fourth, our exclusive Automatic Assembly Machine will take care of assembling your clothes avoiding the human error.

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    CALL US

    1-866 GO2-OXXO (462-6996) (for information) 1-877 OXXO-2GO (699-6246) (for Pick-up & Delivery)

    NE Headquarters

    622 Morris Turnpike Short Hills, NJ 07078 Phone: 973-564-5661

    OXXO® Care Cleaners Corporate Headquarters

    1874 North Young Circle Hollywood, Florida 33020
    Phone: 954-927-7410 or 866-GO2-OXXO (462-6996)
    Fax: 954-927-7357

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